Registration Page Questions/Troubleshooting
To integrate a Registration (Contact Us) Page with the Lasso database, please refer to Implementing a Registration (Contact Us) Page.
To test a Registration Page, please refer to https://app.lassocrm.com/registrant_signup/help.
1 - Why isn’t the form submitting to Lasso?
- Form must be submitted via POST, not GET. Refer to https://en.wikipedia.org/wiki/POST_%28HTTP%29 for more information
- Validate your form at https://app.lassocrm.com/registrant_signup/help.
2 - What does error code 118 mean?
Page does not exist. Ensure that the URL is correct, e.g. wrong URL or typos, extra characters, upper case, or spaces in URL.
3 - Can forms be posted to HTTPS? Yes
4 - Can forms be posted via XMLHttpRequest? No
- a regular form post
5 - Does Lasso allow cross-site posting? No
- a regular form post
6 - Can the form be submitted to multiple projects?
Yes. Use an array for the Project IDs, i.e. ProjectID rather than ProjectID. (Lasso UID must be the same for all.)
Note: When posting to multiple projects from a single form, if a Registrant selects:
- 31 or less communities, the Thank You page is displayed upon clicking Submit and the registrant is submitted to all selected projects.
- 32 or more communities, an error message is displayed instead of the Thank You page upon clicking Submit and the registrant is submitted to all selected projects.
- 45 or more communities, an error message is displayed instead of the Thank You page upon clicking Submit and the registrant is submitted to the first 41 projects only.
7 - What if both ProjectID and ProjectID are included in the code?
Lasso will use the array – ProjectID.
8 - If a single form is used to submit to multiple projects and a question is used to identify the projects, can the same Project ID be assigned to more than one answer?
Yes. Note that if Project ID is tied to a community answer, then the community question must be required.
9 - Lasso throws a warning message when a registrant who already exists with the same email address in a project database tries to sign up on a registration form. Can the message be replaced with a custom message?
10 - Can cURL be used to post to Lasso?
Yes, if posted as an array.
Please refer to the following for guidance:
11 - What does the following error message mean?
XMLHttpRequest cannot load http://www.mylasso.com/registrant_signup.php. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://www.projectname.com' is therefore not allowed access.
- form on client domain -> server on client domain -> cURL to Lasso
12 - WordPress plug-in Gravity forms does not allow custom names or IDs in the code. How can the form post to Lasso?
Post to the client server via cURL.
13 - Can the SignupEmailLink page have dynamic content, e.g. phone number based on location? Yes
14 - Can the redirect to the thank-you page be handled outside of Lasso/by the client?
15 - Can Google reCAPTCHA be implemented?
Yes, but not directly to Lasso. In order to implement Google reCAPTCHA, the registration page must be submitted via cURL.
16 - If using Hubspot or Unbounce for registration pages, can existing questions be used on the form to populate Lasso?
For instruction on integrating a Hubspot or Unbounce Registration Page with Lasso, please see:
17 - Why is the registrant being directed back to the project website home page after form submission?
There is no thank-you page redirect in place.
18 - Does an IFrame registration page work with Lasso website tracking?
No, it does not.
19 - What happens with the thank-you page redirect when the registration page is in an IFrame?
The thank-you page displays in the small IFrame window.