Marketing campaigns and strategies are important, but without the foundation of excellent customer service, they fall flat. Being a customer-driven company should be your #1 priority, and success will follow. Where do you start?
In this 45-minute webinar, Kerry Mulcrone will discuss not only why customer service is important, but how to achieve it.
You will learn:
- The 4 pillars to becoming a customer driven company; Communication, Leadership, Accountability and Team Work
- Who is your customer? Internal and External
- The role of Memory in Customer Care and Service
Download the webinar and presentation slides here.