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Fresh Perspectives 2015: Customer Care is Not a Department (June 2015)

 
Marketing campaigns and strategies are important, but without the foundation of excellent customer service, they fall flat. Being a customer-driven company should be your #1 priority, and success will follow. Where do you start? 
 
In this 45-minute webinar, Kerry Mulcrone will discuss not only why customer service is important, but how to achieve it. 
 
You will learn:
 
  • The 4 pillars to becoming a customer driven company; Communication, Leadership, Accountability and Team Work
  • Who is your customer? Internal and External
  • The role of Memory in Customer Care and Service

Download the webinar and presentation slides here.